• Where are you located?
We are located in El Salvador, Central America.
• Do you ship worldwide?
Yes :)
• When will my order ship?
We send everything by National Post Office. All orders will ship within 3 business days since you placed your order. For international orders, all customs fees are responsibility of the buyer.
• What about refunds & exchanges?
If your order arrives damaged, we can exchange your items for a new one within 7 days since arrival, because we make everything in limited edition, write us first to verify if there´s still more product available in stock. We will send a replacement item(s) at no additional cost to the buyer or refund the purchase price of the item.
• I'm not satisfied with my order i want my money back?
In order to receive full credit, the product must be in perfect condition and unopened within 7 days since received. The buyer has to send it back to us. We don´t offer refunds for shipping costs.
• How do you ship the prints i order?
Every order it's wrapped in plastic sleeves and protected with cardboard, shipped flat.
• How long will it take for my order to arrive?
It depends from where you live:
1 Week if you are from El Salvador
2-4 Weeks if you are from North America, Central America or South America.
5-6 Weeks Rest of the world.

If you haven't received your order in the meantime or if there's a problem write
inmideatly here: order@cerealpaper.com
• What's "Paper of The Month" ?
It's the Product of the Month (and sometimes more than a month n_n ) that it's going to be a available for a period of time and in very limited quantities, so when it's gone it's gone.
• What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover all through PayPal.
• Do I need a Paypal Account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
• How secure is this store?
This store uses Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
• My question is not here?
if you don't find your question, write us in the contact form section or info@cerealpaper.com
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